FAQ

Frequently Asked Questions




SpaceQ: What do I need to know about the OneCard Off-Campus?

SpaceQ: How do I obtain my OneCard?

SpaceQ: What documentation do I need to obtain a OneCard?

SpaceQ: How do I close my OneCard account?

SpaceQ: What is my OneCard ID number?

SpaceQ: Can I transfer dining and retail points?

SpaceQ: How many meals are left on my account?

SpaceQ: How many points (dining and retail) do I have remaining on my account?

SpaceQ: Will points transfer from semester to semester?

SpaceQ: I need a replacement ID. How much will it cost?

SpaceQ: How are dining points used?

SpaceQ: If I receive a new OneCard does everything transfer to my new OneCard?

SpaceQ: How do I deposit funds to my retail and dining points account?

SpaceQ: I left my card at home. Do you offer temporary IDs?

SpaceQ: Where is the OneCard office located?

SpaceQ: Why does "System Reset" appear on my account?

SpaceQ: What are the OneCard office hours of operation?




Q: What do I need to know about the OneCard Off-Campus?

A: Your OneCard may now be used to pay for goods and services at local merchants. Please note that only retail points can be used off campus. A list of participating merchants can be found at our "Retail Points Locations" link. You must have funds available in your retail points account. (Meal Plans and dining points are generally tax exempt and must be used at on campus locations only.) Please note that alcohol or tobacco products may not be purchased with the OneCard.

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Q: How do I obtain my OneCard?

A: You may obtain a OneCard by completing the online application and uploading a photo. Once your application is received and your photo is approved, you may bring a picture ID (drivers license, passport or state issued ID) to our Auxiliary Services Business Office in room 110 of the University Union to pick up the card. Click this link to get started!

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Q: What documentation do I need to obtain a OneCard?

A: You will need to bring with you one of the following items:

* a U.S. state-issued driver's license or ID card with a photograph.
*official U.S. military ID card with a photograph
*official U.S. federal government ID card with a photograph
*a valid passport
or...
*a U.S. school ID or a high school yearbook with student's photo and name and an original Social Security card or official birth certificate. Please note: The first OneCard is issued free of charge. There is a fee to replace OneCards.

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Q: How do I close my OneCard account?

A: Click on the "Account Closure Refund" form located to the left under Your Account on this site for additional information.

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Q: What is my OneCard ID number?

A: Your OneCard ID number is the seven digit number beginning with "01", "02", "03" or "80" that is embedded in the number to the right of the barcode on your OneCard.

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Q: Can I transfer dining and retail points?

A: You can transfer retail to dining; however, you cannot transfer dining to retail. Please note that you must request this transfer in person at the Auxiliary Services Business Office, located in room 110 of the University Union. Requests to transfer retail points may not be done over the phone.

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Q: How many meals are left on my account?

A: Click on the "Manage Your Account Online" link located to the left under Your Account.

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Q: How many points (dining and retail) do I have remaining on my account?

A: Click on the "Manage Your Account Online" link located to the left under Your Account.

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Q: Will points transfer from semester to semester?

A: Yes, they will transfer from semester to semester until you separate from the University.

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Q: I need a replacement ID. How much will it cost?

A: Your first and second replacement IDs are $15 each; third and fourth replacement IDs are $30 each. Your fifth and subsequent ID cards will be $50.

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Q: How are dining points used?

A: Dining points are deducted from your OneCard and can be used in any dining facility on campus. They can also be used in conjunction with your meal plan in the a la carte areas on campus. If you go over your allotted equivalency amount, you may utilize your dining points to pay the balance.

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Q: If I receive a new OneCard does everything transfer to my new OneCard?

A: Yes, it's done automatically. Your old OneCard will no longer function. OneCards that have been reported lost or stolen cannot be reactivated.

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Q: How do I deposit funds to my retail and dining points account?

A: a. Click on the "Add Funds Now" button located to the left and make deposits online via MasterCard, Visa or Discover.

b. You can visit our Auxiliary Services Business Office in room 110 of the University Union and deposit money onto your account. The Business Office accepts cash, check, Mastercard, Visa or Discover.

c. You may send a check made payable to "Towson University" to Towson University, Auxiliary Services Operations, room 111, University Union, 8000 York Road, Towson, MD 21252-0001. Please define the amount of dining and/or retail points you are purchasing.

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Q: I left my card at home. Do you offer temporary IDs?

A: The Business Office does not issue temporary IDs. You can purchase a replacement ID with cash, check, Mastercard, Visa, Discover, retail points or have the cost transferred to your student financial account.

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Q: Where is the OneCard office located?

A: The Auxiliary Services Business Office is now located in room 110 of the University Union. It is next to PAWS and PNC Bank in the first floor lobby of the University Union.

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Q: Why does "System Reset" appear on my account?

A: Since the meal plan week runs Friday through Thursday, a System Reset will occur on Friday morning to make sure you have the correct number of meals for the new week.


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Q: What are the OneCard office hours of operation?

A: Please click on the "Business Office Hours" link located to the left under General Information for more details.

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