FAQ

Frequently Asked Questions




SpaceQ: How can I add, remove, or change my meal plan?

SpaceQ: How do I obtain my OneCard?

SpaceQ: What documentation do I need to obtain a OneCard?

SpaceQ: How do I close my OneCard account?

SpaceQ: What is my OneCard ID number?

SpaceQ: Can I transfer dining and retail points?

SpaceQ: How many meals are left on my account?

SpaceQ: How many points (dining and retail) do I have remaining on my account?

SpaceQ: Will points transfer from semester to semester?

SpaceQ: I need a replacement ID. How much will it cost?

SpaceQ: How are dining points used?

SpaceQ: If I receive a new OneCard, does everything transfer to my new OneCard?

SpaceQ: How do I deposit funds to my retail and dining points account?

SpaceQ: I left my card at home. Do you offer temporary IDs?

SpaceQ: Where is the OneCard office located?

SpaceQ: Why does "System Reset" appear on my account?

SpaceQ: What are the OneCard office hours of operation?

SpaceQ: What do I need to know about the OneCard Off-Campus?




Q: How can I add, remove, or change my meal plan?

A:

  • Click the "Towson Users Login Here" link to the left and login in with your TU NetID and password.
  • Select "Manage my Meal Plan" from the menu on the left side of the screen.
  • On the Term Selection page, click "Fall 2020"
  • This page shows the current plan on the account. If there is no plan on this page, you do not have a meal plan and you have the option of adding a new plan to your account.
  • Click "Manage" to change or remove a current meal plan. Click "Add" to select a new meal plan.
  • Confirm your choices

  • At the end of the transaction, you will see a receipt. Financial adjustments will be added to your Bursar Account in 1-2 business days. If you do not see a receipt, you have not completed the process.
    ***Please note that meal plans can only be downgraded until the end of the current semester's drop/add period. See TU's academic calendar for this date.***

    (Back to top)


    Q: How do I obtain my OneCard?

    A: You may obtain a OneCard by completing the online application and uploading a photo. Here are the OneCard photo upload requirements:

  • Photo is current and taken for the purpose of obtaining your TU OneCard
  • Photo is in .jpg or .jpeg format
  • Photo is taken indoors with adequate lighting
  • Photo background is a flat surface, white or light-colored with no pattern
  • Photo is of full head and shoulders only, facing forward directly looking at the camera
  • Photo can NOT include hats, sunglasses, gestures, or anything that obstructs a full view of the head and shoulders
  • Prescription glasses are acceptable if eyes are not obscured (no prescription sunglasses)
  • Photo can NOT include other people, animals, filters, added text, or objects

  • Acceptable Photo:



    Unacceptable Photos:



    Click this link to get started!

    (Back to top)


    Q: What documentation do I need to obtain a OneCard?

    A: You will need to attach one of the following items to the online OneCard application:

    * a U.S. state-issued driver's license or ID card with a photograph.
    *official U.S. military ID card with a photograph
    *official U.S. federal government ID card with a photograph
    *a valid passport
    or...
    *a U.S. school ID or a high school yearbook with student's photo and name and an original Social Security card or official birth certificate. Please note: The first OneCard is issued free of charge. There is a fee to replace OneCards.

    (Back to top)


    Q: How do I close my OneCard account?

    A: Click on the "Account Closure Refund" form located on the ASBO website.

    (Back to top)


    Q: What is my OneCard ID number?

    A: Your OneCard ID number is the seven digit number beginning with "01", "02", "03" or "80" that is embedded in the number to the right of the barcode on your OneCard.

    (Back to top)


    Q: Can I transfer dining and retail points?

    A: You can transfer retail to dining; however, you cannot transfer dining to retail. You may request a transfer by emailing OneCard@towson.edu from your TU email account.

    (Back to top)


    Q: How many meals are left on my account?

    A: Click on the "Towson Users Login Here" link located to the left to see your current balances and account statements.

    (Back to top)


    Q: How many points (dining and retail) do I have remaining on my account?

    A: Click on the "Towson Users Login Here" link located to the left to see your current balances and account statements.

    (Back to top)


    Q: Will points transfer from semester to semester?

    A: Yes, they will transfer from semester to semester until you separate from the University.

    (Back to top)


    Q: I need a replacement ID. How much will it cost?

    A: Your first and second replacement IDs are $15 each; third and fourth replacement IDs are $30 each. Your fifth and subsequent ID cards will be $50.

    (Back to top)


    Q: How are dining points used?

    A: Dining points are deducted from your OneCard and can be used in any dining facility on campus. They can also be used in conjunction with your meal plan in the a la carte areas on campus. If you go over your allotted equivalency amount, you may utilize your dining points to pay the balance.

    (Back to top)


    Q: If I receive a new OneCard, does everything transfer to my new OneCard?

    A: Yes, it's done automatically. Your old OneCard will no longer function. OneCards that have been reported lost or stolen cannot be reactivated once a new card is issued.

    (Back to top)


    Q: How do I deposit funds to my retail and dining points account?

    A: a. Click on the "Add Funds Now" button located to the left and make deposits online via MasterCard, Visa or Discover.

    b. You can visit our Auxiliary Services Business Office in room 110 of the University Union and deposit money onto your account. The Business Office accepts cash, check, Mastercard, Visa or Discover.

    c. You may send a check made payable to "Towson University" to Towson University, Auxiliary Services Operations, room 111, University Union, 8000 York Road, Towson, MD 21252-0001. Please define the amount of dining and/or retail points you are purchasing.

    (Back to top)


    Q: I left my card at home. Do you offer temporary IDs?

    A: The Business Office does not issue temporary IDs. You can purchase a replacement ID with cash, check, Mastercard, Visa, Discover, retail points or have the cost transferred to your student financial account.

    (Back to top)


    Q: Where is the OneCard office located?

    A: The Auxiliary Services Business Office is now located in room 110 of the University Union. It is next to PAWS and PNC Bank in the first floor lobby of the University Union.

    (Back to top)


    Q: Why does "System Reset" appear on my account?

    A: Since the meal plan week runs Friday through Thursday, a System Reset will occur on Friday morning to make sure you have the correct number of meals for the new week.


    (Back to top)


    Q: What are the OneCard office hours of operation?

    A: Please click on the "Business Office Hours" link located to the left under General Information for more details.

    (Back to top)


    Q: What do I need to know about the OneCard Off-Campus?

    A: Your OneCard may now be used to pay for goods and services at local merchants. Please note that only retail points can be used off campus. A list of participating merchants can be found at our "Retail Points Locations" link. You must have funds available in your retail points account. (Meal Plans and dining points are generally tax exempt and must be used at on campus locations only.) Please note that alcohol or tobacco products may not be purchased with the OneCard.

    (Back to top)